Terms of Service

1. Acceptance of Terms

By accessing and using dloou's WhatsApp conversation management platform, you accept and agree to be bound by the terms and provision of this agreement.

2. Description of Service

dloou provides a multi-tenant B2B SaaS platform that enables businesses to:

• Centralize and manage WhatsApp Business conversations
• Track and manage leads from customer interactions
• Generate insights and analytics from communication data
• Integrate with WhatsApp Business API

3. User Responsibilities

You agree to:

• Comply with WhatsApp's Terms of Service and Business Policy
• Obtain proper consent from customers before messaging them
• Use the service only for legitimate business purposes
• Maintain the security of your account credentials
• Not spam, harass, or send unsolicited messages to customers

4. Data and Privacy

You retain ownership of your customer data and conversations. We process this data solely to provide our services as outlined in our Privacy Policy. You are responsible for ensuring compliance with applicable data protection laws.

5. Service Availability

While we strive for high availability, we do not guarantee uninterrupted service. We may perform maintenance, updates, or experience downtime that could temporarily affect service availability.

6. Limitation of Liability

dloou shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of the service.

7. Contact Information

For questions about these Terms of Service, please contact us at legal@dloou.com.